FAQs

Shipping

We offer FREE trackable international shipping

Standard Shipping Time:
US and Canada: 10-25 days*
Australia and New Zealand: 15-30 days
Europe**: 10-30 days
Latin America: 10-35 days
Africa**: 10-35 days
Other countries: 14-30 days

Processing time

The order processing time might take up to 5 days due to a large number of orders and upcoming holidays. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Holiday Delays

On the eve of the holidays in November and December, delays with delivery may occur.
This is due to the fact that postal services in these months handle more orders than in normal time. This also applies to express delivery. Unfortunately, we can’t control these processes. We seek your patience and understanding should this happen.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Separate shipments

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unfortunately, Heavengrill has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

* Business days

** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo and some others. We are sorry for this temporary inconvenience. 

How can I pay for my order?

We offer safe shopping and accept payment via PayPal, Visa, MasterCard, AmericanExpress, Discover.

Cancellations

If you want to edit or cancel your order, please contact us at care@weamart.com. We’ll be able to edit that for you as long as the order isn't already in process.